Table 5 Typical client reasons for not accepting or completing treatment reported by the 80 accredited exercise physiology clinicians currently practising within Australia during the COVID-19 pandemic (after 25 January 2020)
From: Impact of the COVID-19 Pandemic on Exercise Physiology Services in Australia: A Retrospective Audit
Variable | Clinicians that delivered telehealth (n = 71) | Clinicians that delivered in-person (n = 69) |
|---|---|---|
Client non-acceptance, n (%) | ||
Client preference of delivery mode | 57 (80.3) | – |
Client not suited due to physical abilities | 35 (49.3) | – |
Client or clinician unable to access a reliable platform | 27 (38.0) | – |
Client or clinician cost of set-up | 14 (19.7) | – |
Client language or cultural barriers | 9 (12.7) | – |
Client safety | 7 (9.9) | – |
Client non-completion, n (%) | ||
Client preference of delivery mode | 24 (33.8) | 14 (20.3) |
Client lack of confidence in delivery mode | 21 (29.6)‡ | 3 (4.4) |
Client lack of understanding in delivery mode | 16 (22.5)† | 4 (5.8) |
Client lack of interest or importance in delivery mode | 29 (40.9)‡ | 9 (13.0) |
Client safety | 3 (4.2)‡ | 18 (26.1) |
Client or clinician unable to access reliable platform or venue | 13 (18.3) | 8 (11.6) |
Problems unrelated to service delivery | 16 (22.5) | 14 (20.3) |